CANCELLATION CONDITIONS
Cancellation conditions for individuals and groups

Restaurant Wils

1076 CM Amsterdam

+31 (0) 20 236 65 22

TABLE RESERVATION
If a reservation has been made for just a table reservation for one or more individuals, then the following conditions apply for the cancellation of this reservation:

1 TO 5 GUESTS
Cancellation can be made free of charge up to 3.00 p.m. on the day of the dinner reservation. After these times, we reserve the right to charge EUR 50.00 per no show or cancelled person.

5 TO 8 GUESTS
For a reservation for five or more guests, we will require a credit card authorization. This information is used to guarantee the reservation.

In the event of a cancellation made 24 hours before the reserved time, no fee will be owed. After this time, we will charge a no-show fee of EUR 50.00 per cancelled person.

Partial cancellation (i.e. reducing the reservation in terms of number of persons) can be made free of charge up to 10.00 a.m. on the day of the lunch reservation and up to 3.00 p.m. on the day of the dinner reservation. After these times, we will charge a no-show fee of EUR 50.00 per cancelled person.

GROUPS OF 8 PERSON OR MORE

For a reservation for eight guests or more, we will require a credit card authorization. This information is used to guarantee the reservation.

If a menu has been agreed:

  • Bij annulering of substantiële wijziging van het overeengekomen menu binnen 7 dagen of minder voor het gereserveerde tijdstip zal de gast 50% van de reserveringswaarde* verschuldigd zijn;
  • Bij annulering of substantiële wijziging van het overeengekomen menu 3 dagen of minder voor het gereserveerde tijdstip zal de gast 100% van de reserveringswaarde* verschuldigd zijn;

    Up to 24 hours before the reserved time, the agreed upon menu can be altered to a limited extent in mutual consultation. Partial cancellation (i.e. reducing the reservation in terms of number of persons up to a maximum of 25%) can be made free of charge up to 10.00 a.m. on the day of the lunch reservation and up to 3.00 p.m. on the day of the dinner reservation. After these times, we reserve the right to charge EUR 50.00 per no show or cancelled person.

IF NO MENU HAS BEEN AGREED:

  • Cancellation can be made free of charge up to 48 hours before the reserved time;
  • In the event of a cancellation made 48 hours (or less) before the reserved time, the guest will owe 100% of the reservation value*;

    Partial cancellation (i.e. reducing the reservation in terms of number of persons) can be made free of charge up to 10.00 a.m. on the day of the lunch reservation and up to 3.00 p.m. on the day of the dinner reservation. After these times, we will charge a no-show fee of EUR 50.00 per cancelled person.

PRIVATE DINING RESERVATIONS

If a guarantee is given for the minimum total bill amount, then the guest is obliged to pay the catering company at least this guaranteed minimum amount under the catering agreement(s) in question.

  • In the event of a cancellation made 7 days (or less) before the reserved time, the customer will owe 50% of the pre-agreed guaranteed minimum total bill amount.
  • In the event of a cancellation made 3 days (or less) before the reserved time, the customer will owe 100% of the pre-agreed guaranteed minimum total bill amount.

Partial cancellation (i.e. reducing the reservation in terms of number of persons up to a maximum of 25%) can be made free of charge up to 10.00 a.m. on the day of the lunch reservation and up to 3.00 p.m. on the day of the dinner reservation. After these times, we will charge a fee of EUR 50.00 per no show or cancelled person.

SPECIAL EVENTS

A deposit will be required for special events, which amount will be pre-agreed between parties. These bookings can be cancelled free of charge at least 7 days beforehand. In the event of such timely cancellation, the deposit will be refunded to the guest’s account. After this 7-day deadline, we will charge a fee of EUR 50.00 per no show or cancelled person.

PUBLIC HOLIDAYS

On public holidays such as Christmas Day and New Year’s Eve, a deposit or credit card authorization will be required in order to guarantee the reservation. This reservation can be cancelled free of charge at least 60 hours before the reserved time. After this time, we will charge a sum of EUR 50.00 per no show or cancelled person.

DIDN’T CANCEL IN TIME?

If you didn’t cancel your reservation in time, then please do still cancel it. This is because if we are able to re-book your table after you have cancelled it, then we will not charge you any cancellation costs.

The process to form the agreement commences as soon as the reservation has been confirmed.